General terms and conditions
Updated: 21 September 2026
1. Scope
These terms apply to orders placed by consumers in the trike-x-press online shop. A consumer is a natural person entering into a transaction for purposes predominantly outside their trade, business or profession. Our offering is intended for private consumers. Sales are limited to normal household quantities.
2. Contracting party and contact
XPLORCYCLES GmbH & Co. KG
Richthofenstraße 96
32756 Detmold
Deutschland / Germany
Telefon / Telephone: +49 5231 98100-50
E-Mail: team@trike-x-press.de
Commercial register: Local Court of Lemgo, HRA 5953. The company is represented by xplorcycles Beteiligungs GmbH, Richthofenstraße 96, 32756 Detmold (Local Court of Lemgo, HRB 9805), represented in turn by its managing director Peer-Michael Preß. Customer service: Monday to Friday, 09:00 to 16:00.
3. Formation of the contract
Product listings in the online shop invite you to place an order. By using the final order button, clearly indicating an obligation to pay, you make a binding offer for the goods in your basket. Before doing so, you can check and correct your entries using the functions provided during checkout.
The automatic acknowledgement of receipt of your order does not constitute acceptance. The purchase contract is formed when we accept your offer within two days by sending an order confirmation by email or by delivering the goods.
The agreed characteristics of the goods remain binding. Components ordered may only be changed after the contract is formed with your consent; statutory rights in the event of obstacles to delivery remain unaffected.
4. Contract text
We store the contract text and send you the order details and our terms by email. If you use a customer account, you can view your order details there.
5. Contract language
The contract language is German. The English version of this information is provided to aid understanding.
6. Withdrawal
Consumers have the statutory right of withdrawal. The withdrawal information and model form below form part of these terms. Our voluntary extension of the period for returning goods to 30 days does not extend the 14-day period for declaring withdrawal.
7. Prices and delivery costs
Prices shown in the shop are in euros and include statutory VAT. Any additional delivery costs are shown in the relevant offer and before the order is placed. See Shipping and payment for details. Any express offer of free delivery remains unaffected.
8. Delivery
We deliver to Germany. The delivery time stated for the relevant item applies. Unless otherwise stated there, delivery takes place within ten working days at the latest. For payment in advance, this period starts on the day after you instruct your bank to make payment; for other payment methods, on the day after the contract is formed. If the last day is a Sunday or a public holiday at the delivery location, it is replaced by the next working day.
Goods may be shipped directly by the manufacturer. We will inform you promptly of delivery delays. No additional delivery charges apply to subsequent deliveries. Your statutory rights in the event of delayed or impossible delivery remain unaffected.
9. Payment
The payment methods available for your order and their conditions are displayed during checkout. We will only change an agreed payment method after the contract is formed with your consent. If you use easyCredit-Ratenkauf or easyCredit-Rechnung, the supplementary terms below for the selected payment method also apply.
10. Retention of title
The goods remain our property until payment has been made in full.
11. Statutory rights in respect of defects and guarantees
Statutory rights in respect of defects apply. Subject to the statutory requirements, you may in particular request repair or replacement and, where applicable, a price reduction, termination or damages. We bear the transport, travel, labour and material costs necessary to remedy defects; you may request an advance for expenses you incur in this process in accordance with the statutory rules. Remedial action must take place within a reasonable time and without significant inconvenience to you.
Please contact us to arrange inspection and transport. Whether the entire bicycle or only a component needs to be made available depends on the particular defect and statutory requirements. There is no blanket requirement to send the entire bicycle at your own expense. Contacting us beforehand is not an additional condition for exercising your statutory rights.
Additional manufacturer or retailer guarantees are governed by the guarantee conditions provided for the relevant product. They do not restrict your statutory rights against us. These terms do not impose a blanket reduction of the statutory limitation period for used goods.
12. Returns
For assistance with returns, please contact team@trike-x-press.de. Original packaging, a return label and advance registration are not conditions for valid withdrawal or statutory defect claims. Pack the goods securely for transport. Return costs following withdrawal are governed by the withdrawal information; costs in the event of defects are governed by the statutory rules on remedial action.
13. Transport damage
Please report visible transport damage promptly where possible and ask the carrier to document it. Failure to report or document damage does not affect your statutory rights.
14. Applicable law
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer protection provisions of the country of your habitual residence remain applicable to the extent that the statutory rules afford you their protection. Statutory rules on jurisdiction apply.
15. Product information and external links
Product characteristics are determined by the relevant offer and the agreements made. References to manufacturer information or technical developments do not entitle us to unilaterally change agreed characteristics. Statutory rules on responsibility apply to external links.
16. Consumer dispute resolution
We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration body.
17. Reviews and comments
Please respect third-party rights and applicable law when posting reviews or comments. Do not publish other people's personal data or protected content without the necessary authority. We may remove unlawful posts; further measures are subject to statutory requirements. Details of personal data processing are provided in our privacy policy.
Withdrawal information
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day on which you, or a third party designated by you other than the carrier, take possession of the goods. For several goods ordered together and delivered separately, the period begins when the last item is received; for goods delivered in several lots or pieces, it begins when the last lot or piece is received.
To exercise your right of withdrawal, you must inform us:
XPLORCYCLES GmbH & Co. KG
Richthofenstraße 96
32756 Detmold
Deutschland / Germany
Telefon / Telephone: +49 5231 98100-50
E-Mail: team@trike-x-press.de
of your decision to withdraw from this contract by an unequivocal statement, for example a letter sent by post or an email. You may use the model withdrawal form below, but this is not mandatory.
You can also exercise your right of withdrawal online using Withdraw from contract. This function is accessible in the footer of our online shop. If you use this online function, we will promptly send you an acknowledgement on a durable medium, for example by email, containing your withdrawal statement and the date and time of its receipt.
To meet the withdrawal deadline, it is sufficient to send your statement exercising the right of withdrawal before the withdrawal period expires.
Effects of withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including the cost of the least expensive standard delivery we offer. Additional costs arising from your choice of another delivery method are not reimbursed. Reimbursement will be made without undue delay and no later than 14 days after we receive your withdrawal statement. We will use the same means of payment as for the original transaction unless expressly agreed otherwise with you; you will not incur reimbursement fees.
We may withhold reimbursement until we have received the goods back or you have provided evidence that you have sent them back, whichever occurs first. This does not apply if we have offered to collect the goods.
You must send back or hand over the goods without undue delay to XPLORCYCLES GmbH & Co. KG, Richthofenstraße 96, 32756 Detmold, Germany. We voluntarily extend the statutory return period of 14 days in your favour to 30 days from the day on which you notify us of your withdrawal. The deadline is met if you send the goods before those 30 days expire. This extension applies only to returning the goods; the period for declaring withdrawal remains 14 days. If we have offered to collect the goods, you do not have to send them back yourself.
You bear the direct cost of returning the goods. For the return of one complete trike from mainland Germany to Detmold, this cost is estimated at a maximum of approximately EUR 1,200 including VAT. The stated freight price for complete bikes applies only to mainland Germany. Delivery to islands, including islands accessible by road, is excluded. International delivery is subject to individual agreement: before accepting your order, we clarify delivery availability, transport costs and the return costs applicable to the specific destination with you. For other goods which, by their nature, cannot normally be returned by post, the estimate remains a maximum of approximately EUR 200. These amounts are cost estimates, not flat-rate return charges.
You are only liable for any diminished value resulting from handling the goods beyond what is necessary to establish their nature, characteristics and functioning.
Exception for individually made goods
The right of withdrawal does not apply to contracts for goods that are not prefabricated and whose production is determined by an individual choice or decision by the consumer, or that are clearly personalised (section 312g(2), no. 1 of the German Civil Code). This exception applies only where the statutory requirements are met in the individual case.
Model withdrawal form
If you wish to withdraw from the contract, you may complete and return this form to us.
XPLORCYCLES GmbH & Co. KG
Richthofenstraße 96
32756 Detmold
Deutschland / Germany
Telefon / Telephone: +49 5231 98100-50
E-Mail: team@trike-x-press.de
I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) / provision of the following service (*):
__________________________________________________
Ordered on (*) / received on (*): ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Signature of consumer(s) (only for notification on paper): ____________________
Date: ____________________
(*) Delete as appropriate.
Supplementary terms and conditions for easyCredit-Ratenkauf
May 2026 — English translation of the provider's German terms
1. Scope and general conditions of use
The following supplementary terms and conditions (the “terms”) apply between you and the retailer (“we” or “us”) to all contracts concluded with us in which easyCredit-Ratenkauf is used.
In the event of a conflict, these terms take precedence over any differing general terms and conditions we use.
easyCredit-Ratenkauf is available only to customers who are consumers within the meaning of section 13 of the German Civil Code and are at least 18 years old.
2. easyCredit-Ratenkauf
For your purchase, we offer easyCredit-Ratenkauf as an additional payment option with the support of TeamBank AG Nürnberg, Beuthener Straße 25, 90471 Nürnberg (“TeamBank AG”).
We reserve the right to check your creditworthiness. Details are set out in the easyCredit-Ratenkauf privacy notice during checkout. If easyCredit-Ratenkauf cannot be used because of insufficient creditworthiness or because the retailer's turnover limit has been reached, we reserve the right to offer an alternative payment method.
The contract for easyCredit-Ratenkauf is concluded between you and us. No money is paid out to you. With easyCredit-Ratenkauf, you choose to pay the purchase price in monthly instalments over a fixed agreed term. The final instalment may differ from the preceding instalments. We retain title to the goods until the purchase price is paid in full.
Present and future claims arising from or in connection with easyCredit-Ratenkauf (including the respective instalment agreement), together with all associated rights to alter the legal relationship, are assigned by the retailer to TeamBank AG under an ongoing factoring agreement. Payments discharge your debt only if made to TeamBank AG. TeamBank AG may in turn assign or transfer all or part of those claims and associated rights to third parties, including special-purpose vehicles, in particular for refinancing purposes, including asset-backed securities transactions. In this context, TeamBank AG may disclose to those third parties and the service providers typically involved the information required to enforce the claims, including personal data such as master data (name and address), contract data (total amount, interest rate, monthly instalments and contract term), creditworthiness data and payment data, for examination and appropriate legal enforcement. Such third parties and service providers may include:
- Special-purpose vehicles acquiring the claims;
- Trustees, servicers, collateral managers and payment settlement agents;
- Rating agencies appointed to assess the transaction;
- Auditors and legal advisers involved in the transaction;
- Potential investors and their advisers conducting due diligence; and
- Supervisory authorities where required by law.
To this extent, the customer hereby releases TeamBank AG from banking secrecy.
Apart from general trade supervision, we are not subject to supervision by a regulatory authority. Complaints may be sent to us by letter or email.
3. easyCredit-Ratenkauf by SEPA direct debit
By issuing the SEPA direct debit mandate for easyCredit-Ratenkauf, you authorise TeamBank AG to collect the payments due through SEPA direct debit from the current account at the bank you specified during checkout.
Collection takes place no earlier than the date specified in the pre-notification. Collection may take place shortly after that date.
If the purchase price is reduced between pre-notification and the due date, for example through credits, the amount collected may differ from the amount stated in the pre-notification.
You must ensure that your current account has sufficient funds on the due date. Your bank is not required to honour the direct debit if sufficient funds are not available.
If a direct debit is returned because of insufficient funds, an unjustified objection by the account holder or closure of the account, you enter into default without a separate reminder unless the return results from circumstances for which you are not responsible.
TeamBank AG may claim as damages any costs charged to it by your bank for a returned direct debit for which you are responsible, and you must reimburse those costs. You remain entitled to prove that TeamBank AG incurred a smaller loss or no loss at all.
If you are in default, TeamBank AG may charge a reasonable fee for each reminder or default interest at five percentage points above the applicable base rate of the European Central Bank.
Because returned direct debits involve high costs, we ask you not to object to the SEPA direct debit if the purchase contract is rescinded, goods are returned or a complaint is made. In these cases, payment is reversed in coordination with us by refunding the corresponding amount or issuing a credit.
4. Disputes concerning goods
If you wish to raise objections, defences or other counter-rights concerning the claim for the purchase price, you must address these to us as the retailer. TeamBank AG is responsible only for providing the easyCredit-Ratenkauf payment option and not for handling complaints concerning the purchase contract.
Supplementary terms and conditions for easyCredit-Rechnung
May 2026 — English translation of the provider's German terms
1. Scope
The following supplementary terms and conditions (the “terms”) apply between you and the retailer (“we” or “us”) to all contracts concluded with us in which easyCredit-Rechnung and the associated interest-free deferral of payment are used.
In the event of a conflict, these terms take precedence over any differing general terms and conditions we use.
easyCredit-Rechnung is available only to customers who are consumers within the meaning of section 13 of the German Civil Code and are at least 18 years old.
2. easyCredit-Rechnung
For your purchase, we offer easyCredit-Rechnung as an additional payment option with the support of TeamBank AG Nürnberg, Beuthener Straße 25, 90471 Nürnberg (“TeamBank AG”).
We reserve the right to check your creditworthiness. Details are set out in the easyCredit-Rechnung privacy notice during checkout. If easyCredit-Rechnung cannot be used because of insufficient creditworthiness or because the retailer's turnover limit has been reached, we reserve the right to offer an alternative payment method.
The contract for easyCredit-Rechnung is concluded between you and us. No money is paid out to you. With easyCredit-Rechnung, you choose an interest-free deferral of payment of the purchase price. You do not have to pay immediately on receipt of the goods; payment falls due on the first day of the month following the expiry of 30 days after delivery. We retain title to the goods until the purchase price is paid in full.
Present and future claims arising from or in connection with easyCredit-Rechnung, together with all associated rights to alter the legal relationship, are assigned by the retailer to TeamBank AG under an ongoing factoring agreement. Payments discharge your debt only if made to TeamBank AG. TeamBank AG may in turn assign or transfer all or part of those claims and associated rights to third parties, including special-purpose vehicles, in particular for refinancing purposes, including asset-backed securities transactions. In this context, TeamBank AG may disclose to those third parties and the service providers typically involved the information required to enforce the claims, including personal data such as master data (name and address), contract data (total amount, interest rate, monthly instalments and contract term), creditworthiness data and payment data, for examination and appropriate legal enforcement. Such third parties and service providers may include:
- Special-purpose vehicles acquiring the claims;
- Trustees, servicers, collateral managers and payment settlement agents;
- Rating agencies appointed to assess the transaction;
- Auditors and legal advisers involved in the transaction;
- Potential investors and their advisers conducting due diligence; and
- Supervisory authorities where required by law.
To this extent, you hereby release TeamBank AG from banking secrecy.
Apart from general trade supervision, we are not subject to supervision by a regulatory authority. Complaints may be sent to us by letter or email.
3. easyCredit-Rechnung by SEPA direct debit
By issuing the SEPA direct debit mandate for easyCredit-Rechnung, you authorise TeamBank AG to collect the payments due through SEPA direct debit from the current account at the bank you specified during checkout.
Collection takes place no earlier than the date specified in the pre-notification. Collection may take place shortly after that date.
If the purchase price is reduced between pre-notification and the due date, for example through credits, the amount collected may differ from the amount stated in the pre-notification.
You must ensure that your current account has sufficient funds on the due date. Your bank is not required to honour the direct debit if sufficient funds are not available.
If a direct debit is returned because of insufficient funds, an unjustified objection by the account holder or closure of the account, you enter into default without a separate reminder unless the return results from circumstances for which you are not responsible.
TeamBank AG may claim as damages any costs charged to it by your bank for a returned direct debit for which you are responsible, and you must reimburse those costs. You remain entitled to prove that TeamBank AG incurred a smaller loss or no loss at all.
If you are in default, TeamBank AG may charge a reasonable fee for each reminder or default interest at five percentage points above the applicable base rate of the European Central Bank.
Because returned direct debits involve high costs, we ask you not to object to the SEPA direct debit if the purchase contract is rescinded, goods are returned or a complaint is made. In these cases, payment is reversed in coordination with us by refunding the corresponding amount or issuing a credit.
4. Disputes concerning goods
If you wish to raise objections, defences or other counter-rights concerning the claim for the purchase price, you must address these to us as the retailer. TeamBank AG is responsible only for providing the easyCredit-Rechnung payment option and not for handling complaints concerning the purchase contract.