Withdrawal information

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day on which you, or a third party designated by you other than the carrier, take possession of the goods. For several goods ordered together and delivered separately, the period begins when the last item is received; for goods delivered in several lots or pieces, it begins when the last lot or piece is received.

To exercise your right of withdrawal, you must inform us:

XPLORCYCLES GmbH & Co. KG
Richthofenstraße 96
32756 Detmold
Deutschland / Germany
Telefon / Telephone: +49 5231 98100-50
E-Mail: team@trike-x-press.de

of your decision to withdraw from this contract by an unequivocal statement, for example a letter sent by post or an email. You may use the model withdrawal form below, but this is not mandatory.

You can also exercise your right of withdrawal online using Withdraw from contract. This function is accessible in the footer of our online shop. If you use this online function, we will promptly send you an acknowledgement on a durable medium, for example by email, containing your withdrawal statement and the date and time of its receipt.

To meet the withdrawal deadline, it is sufficient to send your statement exercising the right of withdrawal before the withdrawal period expires.

Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including the cost of the least expensive standard delivery we offer. Additional costs arising from your choice of another delivery method are not reimbursed. Reimbursement will be made without undue delay and no later than 14 days after we receive your withdrawal statement. We will use the same means of payment as for the original transaction unless expressly agreed otherwise with you; you will not incur reimbursement fees.

We may withhold reimbursement until we have received the goods back or you have provided evidence that you have sent them back, whichever occurs first. This does not apply if we have offered to collect the goods.

You must send back or hand over the goods without undue delay to XPLORCYCLES GmbH & Co. KG, Richthofenstraße 96, 32756 Detmold, Germany. We voluntarily extend the statutory return period of 14 days in your favour to 30 days from the day on which you notify us of your withdrawal. The deadline is met if you send the goods before those 30 days expire. This extension applies only to returning the goods; the period for declaring withdrawal remains 14 days. If we have offered to collect the goods, you do not have to send them back yourself.

You bear the direct cost of returning the goods. For the return of one complete trike from mainland Germany to Detmold, this cost is estimated at a maximum of approximately EUR 1,200 including VAT. Complete bikes are shipped at the country flat rates shown on our shipping page, per complete bike. EU prices include VAT; the Swiss shipping price is €500 without German VAT. We do not ship complete bikes to Cyprus, Malta or the United Kingdom. Germany: mainland delivery only; German islands are excluded. For islands and special territories in other countries, please contact us before ordering to check delivery availability. The estimated German return cost does not apply as a flat rate to other countries; we clarify the return transport conditions for the specific destination before accepting the order. For other goods which, by their nature, cannot normally be returned by post, the estimate remains a maximum of approximately EUR 200. These amounts are cost estimates, not flat-rate return charges.

Switzerland: €500 per complete bike, without German VAT. Packaging, transport insurance, delivery appointment, a call from the driver, export declaration and import customs clearance by our service provider are included. Swiss import charges (in particular import VAT and any customs duties) and possible additional disbursement, advance-payment or processing fees charged by the Swiss service provider are not included in the shop total. As the importer, you pay these amounts directly to the Swiss service provider. Additional fees depend on that provider’s charges and cannot be stated as a fixed amount. For private customers, delivery normally takes place only after the requested payment has been received; please allow for this when arranging delivery. This payment is separate from payment for your shop order.

You are only liable for any diminished value resulting from handling the goods beyond what is necessary to establish their nature, characteristics and functioning.

Exception for individually made goods

The right of withdrawal does not apply to contracts for goods that are not prefabricated and whose production is determined by an individual choice or decision by the consumer, or that are clearly personalised (section 312g(2), no. 1 of the German Civil Code). This exception applies only where the statutory requirements are met in the individual case.

Model withdrawal form

If you wish to withdraw from the contract, you may complete and return this form to us.

XPLORCYCLES GmbH & Co. KG
Richthofenstraße 96
32756 Detmold
Deutschland / Germany
Telefon / Telephone: +49 5231 98100-50
E-Mail: team@trike-x-press.de

I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) / provision of the following service (*):

__________________________________________________

Ordered on (*) / received on (*): ____________________

Name of consumer(s): ____________________

Address of consumer(s): ____________________

Signature of consumer(s) (only for notification on paper): ____________________

Date: ____________________

(*) Delete as appropriate.