Privacy policy

1. data protection at a glance

General information

The following information provides a simple overview of what happens to your personal data when you visit this website. Personal data is any data that can be used to identify you personally. For detailed information on the subject of data protection, please refer to our data protection declaration listed below this text.

Data collection on this website

Who is responsible for data collection on this website?

Data on this website is processed by the website operator. Their contact details can be found in the ‘Information about the controller’ section of this privacy policy.

How do we collect your data?

On the one hand, your data is collected when you provide it to us. This may, for example, be data that you enter in a contact form.

Other data is collected automatically or with your consent by our IT systems when you visit the website. This is primarily technical data (e.g. internet browser, operating system or time of page view). This data is collected automatically as soon as you enter this website.

What do we use your data for?

Some data is collected to ensure that the website functions correctly. Other data may be used to analyse your user behaviour. Where contracts can be concluded or initiated via the website, the data submitted is also processed for contractual offers, orders or other enquiries.

What rights do you have regarding your data?

You have the right to receive information about the origin, recipient and purpose of your stored personal data free of charge at any time. You also have the right to request the correction or deletion of this data. If you have given your consent to data processing, you can revoke this consent at any time for the future. You also have the right to request the restriction of the processing of your personal data under certain circumstances. You also have the right to lodge a complaint with the competent supervisory authority.

You can contact us at any time if you have any further questions on the subject of data protection.

Analysis tools and tools from third-party providers

When you visit this website, your surfing behavior may be statistically evaluated. This is primarily done using so-called analysis programs.

Detailed information on these analysis programs can be found in the following privacy policy.

2 General notes and mandatory information

Data protection

The operators of this website take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.

When you use this website, various personal data is collected. Personal data is data that can be used to identify you personally. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this is done.

We would like to point out that data transmission over the Internet (e.g. when communicating by email) may be subject to security vulnerabilities. Complete protection of data against access by third parties is not possible.

Note on the responsible body

The controller responsible for data processing on this website is

xplorcycles GmbH & Co. KG
Peer-Michael Preß
Richthofenstraße 96
32756 Detmold

Telephone: +49 5231 98100 17
E-mail: team@trike-x-press.de

The controller is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data (e.g. names, e-mail addresses, etc.).

Storage period

Unless a more specific storage period has been specified in this privacy policy, your personal data will remain with us until the purpose for processing the data no longer applies. If you assert a justified request for deletion or revoke your consent to data processing, your data will be deleted unless we have other legally permissible reasons for storing your personal data (e.g. retention periods under tax or commercial law); in the latter case, deletion will take place after these reasons no longer apply.

General information on the legal basis for data processing on this website

If you have consented to data processing, we process your personal data on the basis of Article 6(1)(a) GDPR or Article 9(2)(a) GDPR where special categories of data under Article 9(1) GDPR are processed. If you expressly consent to the transfer of personal data to third countries, processing also takes place on the basis of Article 49(1)(a) GDPR. If you have consented to the storage of cookies or access to information on your device, for example through device fingerprinting, processing additionally takes place on the basis of section 25(1) TDDDG. Consent may be withdrawn at any time. If your data is necessary to perform a contract or take pre-contractual steps, we process it on the basis of Article 6(1)(b) GDPR. We also process data where necessary to fulfil a legal obligation, on the basis of Article 6(1)(c) GDPR. Processing may also take place on the basis of our legitimate interest under Article 6(1)(f) GDPR. The following sections of this privacy policy explain the legal bases applicable in each case.

Information on transfers to third countries without adequate data protection and to US companies that are not DPF-certified

Among other tools, we use services from companies based in third countries without adequate data protection and US tools whose providers are not certified under the EU-US Data Privacy Framework (DPF). When these tools are active, your personal data may be transferred to and processed in those countries. Please note that a level of data protection comparable to that in the EU cannot be guaranteed in third countries without adequate data protection.

Please note that the USA, as a safe third country, generally offers a level of data protection comparable to that in the EU. Transfers to the USA are therefore permitted where the recipient is certified under the EU-US Data Privacy Framework (DPF) or has appropriate additional safeguards. Information about transfers to third countries, including the recipients, can be found in this privacy policy.

Recipients of personal data

In the course of our business, we work with various external organisations. This sometimes requires personal data to be transferred to them. We disclose personal data to external organisations only where necessary to perform a contract, where legally required, for example disclosure to tax authorities, where we have a legitimate interest in disclosure under Article 6(1)(f) GDPR, or where another legal basis permits disclosure. When using processors, we disclose our customers' personal data only on the basis of a valid data processing agreement. In cases of joint processing, a joint controller agreement is concluded.

Withdrawal of your consent to data processing

Many data processing operations are only possible with your express consent. You can withdraw your consent at any time. The legality of the data processing carried out until the revocation remains unaffected by the revocation.

Right to object to data collection in special cases and to direct advertising (Art. 21 GDPR)

IF THE DATA PROCESSING IS BASED ON ART. 6 ABS. 1 LIT. E OR F GDPR, YOU HAVE THE RIGHT TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA AT ANY TIME ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION; THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS. THE RESPECTIVE LEGAL BASIS ON WHICH PROCESSING IS BASED CAN BE FOUND IN THIS PRIVACY POLICY. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR PERSONAL DATA CONCERNED UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING WHICH OVERRIDE YOUR INTERESTS, RIGHTS AND FREEDOMS OR THE PROCESSING SERVES THE ESTABLISHMENT, EXERCISE OR DEFENSE OF LEGAL CLAIMS (OBJECTION PURSUANT TO ART. 21 PARA. 1 GDPR).

IF YOUR PERSONAL DATA ARE PROCESSED FOR DIRECT MARKETING PURPOSES, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR THE PURPOSE OF SUCH MARKETING; THIS ALSO APPLIES TO PROFILING TO THE EXTENT THAT IT IS RELATED TO SUCH DIRECT MARKETING. IF YOU OBJECT, YOUR PERSONAL DATA WILL SUBSEQUENTLY NO LONGER BE USED FOR THE PURPOSE OF DIRECT MARKETING (OBJECTION PURSUANT TO ART. 21 PARA. 2 GDPR).

Right to lodge a complaint with the competent supervisory authority

In the event of violations of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the Member State of their habitual residence, place of work or place of the alleged violation. The right to lodge a complaint is without prejudice to any other administrative or judicial remedy.

Right to data portability

You have the right to have data that we process automatically on the basis of your consent or in fulfillment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only take place if it is technically feasible.

Access, rectification and erasure

Within the framework of the applicable legal provisions, you have the right to free information about your stored personal data, its origin and recipients and the purpose of the data processing and, if necessary, a right to correction or deletion of this data at any time. You can contact us at any time with regard to this and other questions on the subject of personal data.

Right to restriction of processing

You have the right to request the restriction of the processing of your personal data. You can contact us at any time to do this. The right to restriction of processing exists in the following cases:

If you dispute the accuracy of your personal data stored by us, we generally need time to verify this. For the duration of the review, you have the right to request that the processing of your personal data be restricted.
If the processing of your personal data was/is carried out unlawfully, you can request the restriction of data processing instead of erasure.
If we no longer need your personal data, but you need it for the exercise, defense or assertion of legal claims, you have the right to request the restriction of the processing of your personal data instead of its erasure.
If you have lodged an objection in accordance with Art. 21 para. 1 GDPR, a balance must be struck between your interests and ours. As long as it has not yet been determined whose interests prevail, you have the right to request the restriction of the processing of your personal data.

If you have restricted the processing of your personal data, this data - apart from its storage - may only be processed with your consent or for the establishment, exercise or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the European Union or of a Member State.

SSL or TLS encryption

This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as the site operator. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line.

If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

Encrypted payment transactions on this website

If there is an obligation to send us your payment data (e.g. account number for direct debit authorization) after the conclusion of a fee-based contract, this data is required for payment processing.

Payment transactions via the usual means of payment (Visa/MasterCard, direct debit) are made exclusively via an encrypted SSL or TLS connection. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line.

With encrypted communication, the payment data you transmit to us cannot be read by third parties.

Objection to advertising e-mails

We hereby object to the use of contact data published as part of our obligation to provide a legal notice for the purpose of sending unsolicited advertising and information material. The operators of the website expressly reserve the right to take legal action in the event of the unsolicited sending of advertising information, such as spam e-mails.

3. data collection on this website

Cookies

Our Internet pages use so-called "cookies". Cookies are small data packets and do not cause any damage to your end device. They are stored on your device either temporarily for the duration of a session (session cookies) or permanently (permanent cookies). Session cookies are automatically deleted at the end of your visit. Permanent cookies remain stored on your end device until you delete them yourself or they are automatically deleted by your web browser.

Cookies may originate from us (first-party cookies) or from third-party companies (so-called third-party cookies). Third-party cookies enable the integration of certain services from third-party companies within websites (e.g. cookies for processing payment services).

Cookies have various functions. Many cookies are technically necessary, as certain website functions would not work without them (e.g. the shopping cart function or the display of videos). Other cookies can be used to evaluate user behavior or for advertising purposes.

Cookies necessary to carry out electronic communications, provide functions you request, for example the shopping cart, or optimise the website, for example audience measurement cookies, are stored on the basis of Article 6(1)(f) GDPR unless another legal basis is specified. The website operator has a legitimate interest in storing necessary cookies to provide technically error-free, optimised services. Where consent to storing cookies and comparable recognition technologies has been requested, processing takes place exclusively on the basis of that consent (Article 6(1)(a) GDPR and section 25(1) TDDDG); consent may be withdrawn at any time.

You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general and activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be restricted.

Any additional cookies and services used on this website are described in this privacy policy.

Server log files

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are

Browser type and browser version
Operating system used
referrer URL
Host name of the accessing computer
Time of the server request
IP address

This data is not merged with other data sources.

This data is collected on the basis of Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in the technically error-free presentation and optimization of its website - the server log files must be recorded for this purpose.

Electronic withdrawal statement

If you use our online withdrawal function, we process your name, email address, contract or order number, statement and the time it was received to handle the withdrawal and send an acknowledgement. The legal bases are Article 6(1)(b) and (c) GDPR in conjunction with section 356a of the German Civil Code. The information is retained for handling the withdrawal and meeting statutory retention obligations; the general storage-period information in this policy also applies.

Contact form

If you send us inquiries via the contact form, your details from the inquiry form, including the contact data you provide there, will be stored by us for the purpose of processing the inquiry and in the event of follow-up questions. We will not pass on this data without your consent.

This data is processed on the basis of Art. 6 para. 1 lit. b GDPR if your request is related to the fulfillment of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of the inquiries addressed to us (Art. 6 para. 1 lit. f GDPR) or on your consent (Art. 6 para. 1 lit. a GDPR) if this has been requested; consent can be revoked at any time.

We will retain the data you provide on the contact form until you request its deletion, revoke your consent for its storage, or the purpose for its storage no longer pertains (e.g. after fulfilling your request). Mandatory statutory provisions - in particular retention periods - remain unaffected.

Use of AI on the website

We use AI-powered services and/or applications on our website.

We use artificial intelligence (AI) on our website as follows:

AI telephone assistant

We use an AI-powered telephone assistant to help us remain reachable by phone. It answers calls when our team is unavailable, answers questions, books, reschedules or cancels test-ride appointments, and records callback requests. The assistant identifies itself as AI at the start of the call; a callback from a member of staff can be arranged at any time on request.

The data processed includes the content of the conversation as a text transcript, your telephone number and information you provide during the call, such as your name, contact details and appointment preferences. Calls are not audio-recorded. We ask for information about height, weight or health-related limitations only where helpful for advice on our cycles; this information is always voluntary and is processed only with your consent (Article 9(2)(a) GDPR), which you may withdraw at any time.

The legal basis is Article 6(1)(b) GDPR where your call concerns initiating or performing a contract; otherwise, it is Article 6(1)(f) GDPR, based on our legitimate interest in reliable telephone availability.

To operate the assistant, we use the Famulor platform provided by BEK Service GmbH, Westendstraße 2A, 87439 Kempten, as our processor; processing takes place on servers in the European Union. We manage appointment and callback data in our Pipedrive customer management system. Text transcripts of calls are deleted after three months; data required to deal with your enquiry is retained for as long as necessary for the relevant purpose.

You have rights of access, rectification, erasure, restriction of processing, data portability and objection; please use the contact details provided in the legal notice.

If you interact with or encounter elements on our website that use artificial intelligence, such as a chatbot, your input and metadata are processed to generate an appropriate answer or response.

These AI-powered functions are used on the basis of Article 6(1)(f) GDPR. We have a legitimate interest in using modern technologies on our website to improve our services and identify new opportunities through interaction with our customers. Where consent is required, processing takes place exclusively on the basis of Article 6(1)(a) GDPR and section 25(1) TDDDG. You may withdraw your consent at any time.

Further information about data processing by this tool or service is provided in the relevant section of this privacy policy.

Use of artificial intelligence (AI) to answer customer enquiries

We use AI-powered software to process and answer customer enquiries. The AI analyses the content of your message to generate an appropriate response or proposed response autonomously or partly autonomously. In doing so, our AI processes all content of your message, including names, email addresses, communication content and technical information, such as IP addresses and device information.

The AI software is used on the basis of Article 6(1)(f) GDPR. We have a legitimate interest in efficient customer communication using modern technical solutions.

We use the following AI applications:

ChatGPT

We use ChatGPT for customer communication. The provider is OpenAI, 3180 18th St, San Francisco, CA 94110, USA, https://openai.com. When you contact us, your enquiries and metadata may therefore be transferred to ChatGPT servers and processed there to generate an appropriate response.

We have configured ChatGPT so that the data we forward to it is not used to train the ChatGPT algorithm.

Further information is available here: https://openai.com/policies/privacy-policy.

Data processing agreement

We have concluded a data processing agreement (DPA) for use of the above service. This agreement is required under data protection law and ensures that the service processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.

Famulor

We use Famulor for customer communication. The provider is Famulor by BEK Service GmbH, Westendstraße 2A, 87439 Kempten, Germany. When you contact us, your enquiries and metadata may therefore be transferred to this provider's servers and processed there to generate an appropriate response.

Data processing agreement

Inquiries by e-mail, telephone or fax

If you contact us by e-mail, telephone or fax, we will store and process your request, including all personal data (name, request), for the purpose of processing your request. We will not pass on this data without your consent.

The data you send to us via contact requests will remain with us until you ask us to delete it, revoke your consent to storage or the purpose for data storage no longer applies (e.g. after your request has been processed). Mandatory statutory provisions - in particular statutory retention periods - remain unaffected.

Communication via WhatsApp

Among other channels, we use the WhatsApp instant messaging service to communicate with our customers and other third parties. The provider is WhatsApp Ireland Limited, Merrion Road, Dublin 4, D04 X2K5, Ireland.

Communication takes place via end-to-end encryption (peer-to-peer), which prevents WhatsApp or other third parties from gaining access to the communication content. However, WhatsApp receives access to metadata that is created in the course of the communication process (e.g. sender, recipient and time). We would also like to point out that WhatsApp states that it shares personal data of its users with its parent company Meta, which is based in the USA. Further details on data processing can be found in WhatsApp's privacy policy at: https://www.whatsapp.com/legal/#privacy-policy.

WhatsApp is used on the basis of our legitimate interest in communicating as quickly and effectively as possible with customers, interested parties and other business and contractual partners (Art. 6 para. 1 lit. f GDPR). If a corresponding consent has been requested, the data processing takes place exclusively on the basis of the consent; this can be revoked at any time with effect for the future.

We retain the communications exchanged between you and us on WhatsApp until you request erasure, withdraw consent to storage, or the purpose for storage no longer applies, for example after your enquiry has been dealt with. Mandatory legal provisions, particularly retention periods, remain unaffected.

The company is certified under the EU-US Data Privacy Framework (DPF). The DPF is an agreement between the European Union and the USA intended to ensure compliance with European data protection standards when data is processed in the USA. Every DPF-certified company undertakes to comply with these standards. Further information is available from the provider at the following link: https://www.dataprivacyframework.gov/participant/7735.

We use WhatsApp in the "WhatsApp Business" version.

Data transfer to the USA is based on the standard contractual clauses of the EU Commission. You can find details here: https://www.whatsapp.com/legal/business-data-transfer-addendum.

We have set up our WhatsApp accounts in such a way that it does not automatically synchronize data with the address book on the smartphones in use.

We have concluded an data processing agreement (AVV) with the above-mentioned provider.

Pipedrive

We use Pipedrive to manage customer data. The provider is Pipedrive GmbH, Mustamäe tee 3a, 10615 Tallinn, Estonia (hereinafter ‘Pipedrive’).

Pipedrive is a CRM system that enables us, among other things, to manage existing and prospective customers and customer contacts, and organise sales and communication processes. The CRM system also allows us to analyse our customer-related processes. Customer data is stored on Pipedrive's servers.

Details of Pipedrive's features are available here: https://www.pipedrive.com/de.

Pipedrive is used on the basis of Article 6(1)(f) GDPR. The website operator has a legitimate interest in efficient customer management and communication. Where corresponding consent has been requested, processing takes place exclusively on the basis of Article 6(1)(a) GDPR and section 25(1) TDDDG, insofar as consent covers storing cookies or accessing information on the user's device, for example device fingerprinting, within the meaning of the TDDDG. Consent may be withdrawn at any time.

For details, please refer to Pipedrive's privacy policy: https://www.pipedrive.com/de/privacy.

Data processing agreement

Registration on this website

You can register on this website in order to use additional functions on the site. We use the data entered for this purpose only for the purpose of using the respective offer or service for which you have registered. The mandatory information requested during registration must be provided in full. Otherwise we will reject the registration.

In the event of important changes, for example to the scope of the offer or technically necessary changes, we will use the e-mail address provided during registration to inform you in this way.

The data entered during registration is processed for the purpose of implementing the user relationship established by the registration and, if necessary, for the initiation of further contracts (Art. 6 para. 1 lit. b GDPR).

The data collected during registration will be stored by us for as long as you are registered on this website and will then be deleted. Statutory retention periods remain unaffected.

Comment function on this website

For the comment function on this site, in addition to your comment, information about the time the comment was created, your email address and, if you are not posting anonymously, the username you have chosen will be stored.

Storage of the IP address

Our comment function stores the IP addresses of users who post comments. As we do not check comments on this website before they are activated, we need this data in order to be able to take action against the author in the event of legal violations such as insults or propaganda.

Subscribing to comments

As a user of the site, you can subscribe to comments after registering. You will receive a confirmation e-mail to check whether you are the owner of the e-mail address provided. You can unsubscribe from this function at any time via a link in the info mails. In this case, the data entered when subscribing to comments will be deleted; however, if you have transmitted this data to us for other purposes and elsewhere (e.g. newsletter subscription), this data will remain with us.

Storage duration of comments

The comments and the associated data are stored and remain on this website until the commented content has been completely deleted or the comments must be deleted for legal reasons (e.g. offensive comments).

Legal basis

Comments are stored on the basis of your consent (Art. 6 para. 1 lit. a GDPR). You can revoke your consent at any time. All you need to do is send us an informal email. The legality of the data processing operations already carried out remains unaffected by the revocation.

4. social media

eRecht24 Safe Sharing Tool

Content on this website can be shared on social networks such as Facebook and X in compliance with data protection requirements. This website uses the eRecht24 Safe Sharing Toolfor this purpose. This tool establishes direct contact between the networks and users only when a user actively clicks one of the buttons. Clicking the button constitutes consent within the meaning of Article 6(1)(a) GDPR and section 25(1) TDDDG. This consent may be withdrawn at any time with future effect.

This tool does not automatically transfer user data to the operators of these platforms. If a user is logged in to a social network, using the Facebook, X or other social media elements displays an information window in which the user can confirm the text before submitting it.

Our users can share the content of this page on social networks in compliance with data protection regulations without complete surfing profiles being created by the network operators.

The service is used to obtain the legally required consent for the use of certain technologies. The legal basis for this is Art. 6 para. 1 lit. c GDPR.

Facebook

Elements of the Facebook social network are integrated into this website. The provider is Meta Platforms Ireland Limited, Merrion Road, Dublin 4, D04 X2K5, Ireland. According to Facebook, however, the data collected is also transferred to the USA and other third countries.

An overview of the Facebook social media elements can be found here: https://developers.facebook.com/docs/plugins/?locale=de_DE.

When the social media element is active, a direct connection is established between your end device and the Facebook server. Facebook receives the information that you have visited this website with your IP address. If you click on the Facebook "Like" button while you are logged into your Facebook account, you can link the content of this website to your Facebook profile. This allows Facebook to associate your visit to this website with your user account. We would like to point out that, as the provider of the pages, we have no knowledge of the content of the transmitted data or its use by Facebook. Further information on this can be found in Facebook's privacy policy at: https://de-de.facebook.com/privacy/explanation.

This service is used on the basis of your consent under Article 6(1)(a) GDPR and section 25(1) TDDDG. Consent may be withdrawn at any time.

Where personal data is collected on our website using the tool described here and forwarded to Facebook, we and Meta Platforms Ireland Limited, Merrion Road Dublin 4, Dublin, D04 X2K5, Ireland are jointly responsible for this processing (Article 26 GDPR). This joint responsibility is limited exclusively to collecting the data and forwarding it to Facebook. Facebook's subsequent processing is not part of the joint responsibility. Our joint obligations have been set out in a joint controller agreement, available at: https://www.facebook.com/legal/controller_addendum. Under this agreement, we are responsible for providing privacy information when using the Facebook tool and for implementing the tool on our website in a manner compliant with data protection requirements. Facebook is responsible for the data security of Facebook products. You may exercise data subject rights, such as access requests concerning data processed by Facebook, directly with Facebook. If you exercise these rights with us, we are obliged to forward them to Facebook.

The data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: https://www.facebook.com/legal/EU_data_transfer_addendum, https://de-de.facebook.com/help/566994660333381 and https://www.facebook.com/policy.php.

X (formerly Twitter)

Functions of the X service, formerly Twitter, are integrated into this website. They are provided by the parent company X Corp., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. Twitter International Unlimited Company, One Cumberland Place, Fenian Street, Dublin 2, D02 AX07, Ireland is responsible for processing the data of people living outside the USA.

When the social media element is active, a direct connection is established between your device and the X server. X, formerly Twitter, thereby receives information about your visit to this website. Using X and the ‘Re-Tweet’ or ‘Repost’ function links the websites you visit to your X account and makes them known to other users. Please note that, as the website provider, we have no knowledge of the content of the data transmitted or its use by X. Further information is available in the X privacy policy at: https://x.com/de/privacy.

This service is used on the basis of your consent under Article 6(1)(a) GDPR and section 25(1) TDDDG. Consent may be withdrawn at any time.

Transfers to the USA are based on the European Commission's standard contractual clauses. Details are available here: https://gdpr.x.com/en/controller-to-controller-transfers.html.

You can change your privacy settings on X, formerly Twitter, in your account settings at https://x.com/settings/account .

Instagram

Functions of the Instagram service are integrated into this website. They are provided by Meta Platforms Ireland Limited, Merrion Road, Dublin 4, D04 X2K5, Ireland.

When the social media element is active, a direct connection is established between your device and the Instagram server. Instagram then receives information about your visit to this website.

If you are logged into your Instagram account, you can link the content of this website to your Instagram profile by clicking on the Instagram button. This allows Instagram to associate your visit to this website with your user account. We would like to point out that, as the provider of the pages, we have no knowledge of the content of the transmitted data or its use by Instagram.

This service is used on the basis of your consent under Article 6(1)(a) GDPR and section 25(1) TDDDG. Consent may be withdrawn at any time.

Where personal data is collected on our website using the tool described here and forwarded to Facebook or Instagram, we and Meta Platforms Ireland Limited, Merrion Road Dublin 4, Dublin, D04 X2K5, Ireland are jointly responsible for this processing (Article 26 GDPR). This joint responsibility is limited exclusively to collecting the data and forwarding it to Facebook or Instagram. Their subsequent processing is not part of the joint responsibility. Our joint obligations have been set out in a joint controller agreement, available at: https://www.facebook.com/legal/controller_addendum. Under this agreement, we are responsible for providing privacy information when using the Facebook or Instagram tool and for implementing it on our website in a manner compliant with data protection requirements. Facebook is responsible for the data security of Facebook and Instagram products. You may exercise data subject rights, such as access requests concerning data processed by Facebook or Instagram, directly with Facebook. If you exercise these rights with us, we are obliged to forward them to Facebook.

Transfers to the USA are based on the European Commission's standard contractual clauses. Details are available here: https://www.facebook.com/legal/EU_data_transfer_addendum, https://privacycenter.instagram.com/policy/ and https://de-de.facebook.com/help/566994660333381.

Further information is available in Instagram's privacy policy: https://privacycenter.instagram.com/policy/.

5. analysis tools and advertising

Google Tag Manager

We use Google Tag Manager. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

Google Tag Manager is a tool that lets us integrate tracking or statistical tools and other technologies into our website. Google Tag Manager itself does not create user profiles, store cookies or perform its own analyses. It serves only to manage and deploy the tools integrated through it. However, Google Tag Manager collects your IP address, which may also be transferred to Google's parent company in the United States.

Google Tag Manager is used on the basis of Article 6(1)(f) GDPR. The website operator has a legitimate interest in quickly and easily integrating and managing various tools on the website. Where corresponding consent has been requested, processing takes place exclusively on the basis of Article 6(1)(a) GDPR and section 25(1) TDDDG, insofar as consent covers storing cookies or accessing information on the user's device, for example device fingerprinting, within the meaning of the TDDDG. Consent may be withdrawn at any time.

Google Analytics

This website uses functions of the web analysis service Google Analytics. The provider is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.

Google Analytics enables the website operator to analyse visitors' behaviour. The operator receives usage data such as page views, time spent on pages, operating systems used and users' origins. This data is combined in a user ID and assigned to the website visitor's device.

We can also use Google Analytics to record your mouse and scroll movements and clicks, among other things. Google Analytics also uses various modeling approaches to supplement the collected data records and uses machine learning technologies for data analysis.

Google Analytics uses technologies that enable the recognition of the user for the purpose of analyzing user behavior (e.g. cookies or device fingerprinting). The information collected by Google about the use of this website is generally transmitted to a Google server in the USA and stored there.

This service is used on the basis of your consent under Article 6(1)(a) GDPR and section 25(1) TDDDG. Consent may be withdrawn at any time.

Transfers to the USA are based on the European Commission's standard contractual clauses. Details are available here: https://business.safety.google/adscontrollerterms/sccs/.

IP anonymisation

Google Analytics IP anonymisation is enabled. Google therefore truncates your IP address within European Union Member States or other states party to the Agreement on the European Economic Area before transmitting it to the USA. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and truncated there. On behalf of the operator of this website, Google uses this information to evaluate your use of the website, compile reports on website activity and provide other services relating to website and internet use. The IP address transmitted by your browser as part of Google Analytics is not combined with other Google data.

Browser plugin

You can prevent the collection and processing of your data by Google by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de.

You can find more information on how Google Analytics handles user data in Google's privacy policy: https://support.google.com/analytics/answer/6004245?hl=de.

Google signals

We use Google signals. When you visit our website, Google Analytics collects your location, search history, YouTube history and demographic data, among other information (visitor data). Google signals may use this data for personalised advertising. If you have a Google account, Google signals links the visitor data to your account and uses it for personalised advertising messages. The data is also used to create anonymised statistics about our users' behaviour.

Data processing agreement

We have concluded an data processing agreement with Google and fully implement the strict requirements of the German data protection authorities when using Google Analytics.

Google Analytics e-commerce measurement

This website uses the "e-commerce measurement" function of Google Analytics. With the help of e-commerce measurement, the website operator can analyze the purchasing behavior of website visitors to improve its online marketing campaigns. Information such as orders placed, average order values, shipping costs and the time from viewing to purchasing a product is recorded. This data can be summarized by Google under a transaction ID that is assigned to the respective user or their device.

Matomo

We use Matomo to analyse how our online shop is used and to improve our offering. Collection is activated only after you consent to the “Statistics – Matomo” category in the cookie dialogue. The legal bases are Article 6(1)(a) GDPR and, for storing information on or accessing information on your device, section 25(1) TDDDG.

Data collected includes page views, referrer and device information, internal searches, product views, selected clicks and completed orders. Order tracking transmits a technical order identifier, item numbers, quantities and amounts; names, email addresses and delivery addresses are not part of this order-tracking request. Data is transmitted to our Matomo instance at matomo.trike-x-press.de.

Matomo may use analytics cookies after you consent. You can withdraw consent at any time with future effect using “Cookie settings” in the website footer. This stops further Matomo collection; the integration removes existing Matomo cookies. Processing carried out before withdrawal remains lawful.

Google Ads

The website operator uses Google Ads, an online advertising programme provided by Google Ireland Limited (‘Google’), Gordon House, Barrow Street, Dublin 4, Ireland.

Google Ads enables us to display advertisements in Google's search engine or on third-party websites when users enter specific search terms in Google (keyword targeting). Targeted advertisements can also be displayed using data held by Google, such as location data and interests (audience targeting). As the website operator, we can evaluate this data quantitatively, for example by analysing which search terms caused our advertisements to be displayed and how many advertisements led to clicks.

This service is used on the basis of your consent under Article 6(1)(a) GDPR and section 25(1) TDDDG. Consent may be withdrawn at any time.

Transfers to the USA are based on the European Commission's standard contractual clauses. Details are available here: https://policies.google.com/privacy/frameworks and https://business.safety.google/controllerterms/.

Google Ads Remarketing

This website uses Google Ads Remarketing functions. The provider is Google Ireland Limited (‘Google’), Gordon House, Barrow Street, Dublin 4, Ireland.

Google Ads Remarketing enables us to assign people who interact with our online services to particular audiences, so that we can subsequently show them interest-based advertising within the Google advertising network (remarketing or retargeting).

Advertising audiences created with Google Ads Remarketing can also be linked to Google's cross-device functions. This allows interest-based, personalised advertising messages tailored to your previous usage and browsing behaviour on one device, such as a mobile phone, to be displayed on another device, such as a tablet or PC.

If you have a Google account, you can opt out of personalised advertising at the following link: https://adssettings.google.com/anonymous?hl=de.

This service is used on the basis of your consent under Article 6(1)(a) GDPR and section 25(1) TDDDG. Consent may be withdrawn at any time.

Further information and privacy provisions can be found in Google's privacy policy at: https://policies.google.com/technologies/ads?hl=de.

Audience creation using Customer Match

Among other methods, we use Google Ads Remarketing Customer Match to create audiences. We provide Google with certain customer data, such as email addresses, from our customer lists. If those customers use Google and are logged in to their Google accounts, they are shown relevant advertising messages within the Google network, for example on YouTube, in Gmail or in the search engine.

Google Conversion Tracking

This website uses Google Conversion Tracking. The provider is Google Ireland Limited (‘Google’), Gordon House, Barrow Street, Dublin 4, Ireland.

Google Conversion Tracking allows Google and us to identify whether users have performed certain actions. For example, we can evaluate how often buttons on our website are clicked and which products are viewed or purchased particularly frequently. This information is used to create conversion statistics. We learn the total number of users who clicked our advertisements and which actions they performed. We do not receive information that allows us to identify users personally. Google uses cookies or comparable recognition technologies for identification.

This service is used on the basis of your consent under Article 6(1)(a) GDPR and section 25(1) TDDDG. Consent may be withdrawn at any time.

Further information about Google Conversion Tracking can be found in Google's privacy policy: https://policies.google.com/privacy?hl=de.

6. newsletter

Newsletter data

If you wish to receive the newsletter offered on this website, we need your email address and information allowing us to verify that you own that address and consent to receiving the newsletter. We use this data to send the requested information and do not disclose it to third parties. During newsletter campaigns, we may analyse various data, such as opening times, IP addresses, device information, links clicked and any subsequent actions.

The data entered in the newsletter registration form is processed exclusively on the basis of your consent (Art. 6 para. 1 lit. a GDPR). You can revoke your consent to the storage of the data, the e-mail address and its use for sending the newsletter at any time, for example via the "Unsubscribe" link in the newsletter. The legality of the data processing operations that have already taken place remains unaffected by the revocation.

The data you provide us with for the purpose of subscribing to the newsletter will be stored by us or the newsletter service provider until you unsubscribe from the newsletter and deleted from the newsletter distribution list after you unsubscribe from the newsletter or after the purpose no longer applies. We reserve the right to delete or block e-mail addresses from our newsletter distribution list at our own discretion within the scope of our legitimate interest in accordance with Art. 6 para. 1 lit. f GDPR.

Data stored by us for other purposes remains unaffected by this.

After you unsubscribe from the newsletter distribution list, your e-mail address may be stored by us or the newsletter service provider in a blacklist if this is necessary to prevent future mailings. The data from the blacklist will only be used for this purpose and will not be merged with other data. This serves both your interest and our interest in complying with the legal requirements when sending newsletters (legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR). Storage in the blacklist is not limited in time. You can object to the storage if your interests outweigh our legitimate interest.

7 Plugins and tools

YouTube with enhanced data protection

This website embeds videos from YouTube. The website operator is Google Ireland Limited (‘Google’), Gordon House, Barrow Street, Dublin 4, Ireland.

When you visit a page on this website that embeds YouTube, a connection is established to YouTube's servers. The YouTube server is informed which of our pages you visited. If you are logged in to your YouTube account, you allow YouTube to assign your browsing behaviour directly to your personal profile. You can prevent this by logging out of your YouTube account.

We use YouTube in privacy-enhanced mode. According to YouTube, videos played in this mode are not used to personalise browsing on YouTube. Advertisements displayed in privacy-enhanced mode are also not personalised. No cookies are set in this mode. However, local storage elements are stored in the user's browser; like cookies, these may contain personal data and be used for recognition. Details of privacy-enhanced mode are available here: https://support.google.com/youtube/answer/171780.

Activating a YouTube video may trigger further data processing operations over which we have no control.

YouTube is used in the interest of presenting our online services attractively. This constitutes a legitimate interest within the meaning of Article 6(1)(f) GDPR. Where corresponding consent has been requested, processing takes place exclusively on the basis of Article 6(1)(a) GDPR and section 25(1) TDDDG, insofar as consent covers storing cookies or accessing information on the user's device, for example device fingerprinting, within the meaning of the TDDDG. Consent may be withdrawn at any time.

Further information about data protection at YouTube can be found in their privacy policy at: https://policies.google.com/privacy?hl=de.

Google Fonts

This site uses so-called Google Fonts, which are provided by Google, for the uniform display of fonts. When you access a page, your browser loads the required fonts into your browser cache in order to display texts and fonts correctly.

For this purpose, your browser must connect to Google's servers. This informs Google that this website was accessed via your IP address. Google Fonts is used on the basis of Article 6(1)(f) GDPR. The website operator has a legitimate interest in consistent typography on the website. Where corresponding consent has been requested, processing takes place exclusively on the basis of Article 6(1)(a) GDPR and section 25(1) TDDDG, insofar as consent covers storing cookies or accessing information on the user's device, for example device fingerprinting, within the meaning of the TDDDG. Consent may be withdrawn at any time.

If your browser does not support Google Fonts, a standard font will be used by your computer.

Further information on Google Fonts can be found at https://developers.google.com/fonts/faq and in Google's privacy policy: https://policies.google.com/privacy?hl=de.

Google Maps

This website uses the Google Maps mapping service. The provider is Google Ireland Limited (‘Google’), Gordon House, Barrow Street, Dublin 4, Ireland. This service allows us to embed maps on our website.

To use the functions of Google Maps, it is necessary to save your IP address. This information is usually transmitted to a Google server in the USA and stored there. The provider of this site has no influence on this data transfer. If Google Maps is activated, Google may use Google Fonts for the purpose of uniform display of fonts. When you access Google Maps, your browser loads the required web fonts into your browser cache in order to display texts and fonts correctly.

Google Maps is used in the interest of presenting our online services attractively and making the locations specified on our website easy to find. This constitutes a legitimate interest within the meaning of Article 6(1)(f) GDPR. Where corresponding consent has been requested, processing takes place exclusively on the basis of Article 6(1)(a) GDPR and section 25(1) TDDDG, insofar as consent covers storing cookies or accessing information on the user's device, for example device fingerprinting, within the meaning of the TDDDG. Consent may be withdrawn at any time.

Data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: https://privacy.google.com/businesses/gdprcontrollerterms/ and https://privacy.google.com/businesses/gdprcontrollerterms/sccs/.

You can find more information on the handling of user data in Google's privacy policy: https://policies.google.com/privacy?hl=de.

8. eCommerce and payment providers

Processing of customer and contract data

We collect, process and use personal customer and contract data to establish, structure and amend our contractual relationships. We collect, process and use personal data about the use of this website (usage data) only insofar as this is necessary to enable the user to use the service or to bill the user. The legal basis for this is Art. 6 para. 1 lit. b GDPR.

The customer data collected will be deleted after completion of the order or termination of the business relationship and expiry of any existing statutory retention periods. Statutory retention periods remain unaffected.

Data transmission when concluding contracts for online stores, retailers and shipping goods

If you order goods from us, we will pass on your personal data to the transport company entrusted with the delivery and to the payment service provider commissioned to process the payment. Only the data required by the respective service provider to fulfill its task will be disclosed. The legal basis for this is Art. 6 para. 1 lit. b GDPR, which permits the processing of data for the fulfillment of a contract or pre-contractual measures. If you have given your consent in accordance with Art. 6 para. 1 lit. a GDPR, we will pass on your e-mail address to the transport company entrusted with the delivery so that it can inform you by e-mail about the shipping status of your order; you can revoke your consent at any time.

Data transmission upon conclusion of a contract for services and digital content

We only transfer personal data to third parties if this is necessary in the context of contract processing, for example to the credit institution responsible for processing payments.

Any further transmission of data will not take place or will only take place if you have expressly consented to the transmission. Your data will not be passed on to third parties without your express consent, for example for advertising purposes.

The basis for data processing is Art. 6 para. 1 lit. b GDPR, which permits the processing of data for the fulfillment of a contract or pre-contractual measures.

Order processing via dropshipping

If you order goods from us, it is possible that your order will be sent to you directly by our retailers (dropshipping). For this purpose, we pass on your name, the delivery address and - if necessary for delivery - your telephone number to the shipping company. The data will only be passed on for the purpose of delivering the goods.

The legal basis for data processing is Art. 6 para. 1 lit. b GDPR (contract fulfillment) and our legitimate interest in the fastest and most effective purchase processing possible within the meaning of Art. 6 para. 1 lit. f GDPR.

We use the following retailer for dropshipping:

HP Velotechnik GmbH & Co. KG
Kapellenstr. 49
65830 Kriftel
Germany

Payment services

We integrate third-party payment services on our website. When you make a purchase from us, your payment details (e.g. name, payment amount, account details, credit card number) are processed by the payment service provider for the purpose of payment processing. The respective contractual and data protection provisions of the respective providers apply to these transactions. The payment service providers are used on the basis of Art. 6 para. 1 lit. b GDPR (contract processing) and in the interest of a smooth, convenient and secure payment process (Art. 6 para. 1 lit. f GDPR). Insofar as your consent is requested for certain actions, Art. 6 para. 1 lit. a GDPR is the legal basis for data processing; consent can be revoked at any time for the future.

We use the following payment services / payment service providers on this website

PayPal

The provider of this payment service is PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter referred to as "PayPal").

The data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: https://www.paypal.com/de/webapps/mpp/ua/pocpsa-full.

Details can be found in PayPal's privacy policy: https://www.paypal.com/de/webapps/mpp/ua/privacy-full.

Apple Pay

The payment service provider is Apple Inc., Infinite Loop, Cupertino, CA 95014, USA. Apple's privacy policy is available at: https://www.apple.com/legal/privacy/de-ww/.

Google Pay

The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Google's privacy policy is available here: https://policies.google.com/privacy.

Klarna

The provider is Klarna AB, Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter ‘Klarna’). Klarna offers various payment options, such as instalment purchase. If you choose to pay with Klarna using the Klarna checkout solution, Klarna collects various personal data from you. Klarna uses cookies to optimise use of its checkout solution. Details about Klarna cookies are available at: https://cdn.klarna.com/1.0/shared/content/policy/cookie/de_de/checkout.pdf.

Further details can be found in Klarna's privacy policy at: https://www.klarna.com/de/datenschutz/.

Paydirekt

The payment service provider is Paydirekt GmbH, Hamburger Allee 26-28, 60486 Frankfurt am Main, Germany (hereinafter ‘Paydirekt’). If you pay using Paydirekt, it collects various transaction data and forwards it to the bank with which you are registered for Paydirekt. In addition to the data needed for payment, Paydirekt may collect further data during transaction processing, such as your delivery address or individual items in your shopping cart. Paydirekt then authenticates the transaction using the authentication procedure held by the bank for that purpose. The payment amount is subsequently transferred from your account to ours. Neither we nor third parties have access to your account data. For details about payment with Paydirekt, see its terms and privacy provisions at: https://www.paydirekt.de/agb/index.html.

Sofortüberweisung

The payment service provider is Sofort GmbH, Theresienhöhe 12, 80339 München (hereinafter ‘Sofort GmbH’). Sofortüberweisung provides us with real-time payment confirmation from Sofort GmbH so that we can begin fulfilling our obligations immediately. If you choose Sofortüberweisung, you provide your PIN and a valid TAN to Sofort GmbH, allowing it to log in to your online banking account. After logging in, Sofort GmbH automatically checks your account balance and uses the TAN you supplied to make the transfer to us. It then immediately sends us a transaction confirmation. After login, your transactions, overdraft credit limit and the existence and balances of other accounts are also checked automatically. In addition to your PIN and TAN, the payment data you entered and personal information are transmitted to Sofort GmbH. This personal information comprises your first and last name, address, telephone number(s), email address, IP address and any other data required to process the payment. This transfer is necessary to establish your identity reliably and prevent attempted fraud. Details about payment with Sofortüberweisung are available at: https://www.klarna.com/sofort/.

giropay

The payment service provider is paydirekt GmbH, Stephanstraße 14 – 16, 60313 Frankfurt am Main (hereinafter ‘giropay’).

For details, please refer to giropay's privacy policy: https://www.paydirekt.de/agb/index.html.

American Express

The payment service provider is American Express Europe S.A., Theodor-Heuss-Allee 112, 60486 Frankfurt am Main, Germany (hereinafter ‘American Express’).

American Express may transfer data to its parent company in the USA. Transfers to the USA are based on Binding Corporate Rules. Details are available here: https://www.americanexpress.com/en-cz/company/legal/privacy-centre/binding-corporate-rules/.

Further information can be found in American Express's privacy policy: https://www.americanexpress.com/de-de/firma/legal/datenschutz-center/online-datenschutzerklarung/.

Mastercard

The payment service provider is Mastercard Europe SA, Chaussée de Tervuren 198A, B-1410 Waterloo, Belgium (hereinafter ‘Mastercard’).

Mastercard may transfer data to its parent company in the USA. Transfers to the USA are based on Mastercard's Binding Corporate Rules. Details are available here: https://www.mastercard.de/de-de/datenschutz.html and https://www.mastercard.us/content/dam/mccom/global/documents/mastercard-bcrs.pdf.

VISA

The payment service provider is Visa Europe Services Inc., London Branch, 1 Sheldon Square, London W2 6TT, United Kingdom (hereinafter ‘VISA’).

The United Kingdom is considered a safe third country under data protection law. This means that it offers a level of data protection equivalent to that in the European Union.

VISA may transfer data to its parent company in the USA. Transfers to the USA are based on the European Commission's standard contractual clauses. Details are available here: https://www.visa.de/nutzungsbedingungen/visa-globale-datenschutzmitteilung/mitteilung-zu-zustandigkeitsfragen-fur-den-ewr.html.

Further information can be found in VISA's privacy policy: https://www.visa.de/nutzungsbedingungen/visa-privacy-center.html.

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Monday	Closed
Tuesday	10:00–18:00
Wednesday	10:00–18:00
Thursday	10:00–18:00
Friday	10:00–18:00
Saturday	10:00–16:00
Sunday	Closed